OVERVIEW:
In order to service the growth across our Dutch consumer base, we’re looking for a fluent Dutch speaker with strong written and communication skills to join our World Class Customer Support Team. 

We want to support all Gymshark customers how they want, when they want. Being multi-channel, you’ll be interacting with customers via email, social media & live chat. Whether you’ll be reviewing orders, or welcoming a new customer into the Gymshark family, we communicate to our customers as individuals, offering a personalized Gymshark experience. 

WHAT YOU'LL BE DOING:
  • Be the first point of contact for our Dutch customers, supporting them with any questions and resolving any problems they may have
  • Be welcoming, solution focussed and empathetic, ensuring that our customers feel valued and cared for
  • Working towards daily targets to ensure a speedy response time in a fast-paced environment
  • Develop strong relationships with the wider business, sharing knowledge and feedback to provide a world class standard of service to our customers.
  • Be flexible in your working hours and adapting to our customer’s needs during peak periods 
WHAT YOU'LL NEED:
  • Ability to work well under pressure
  • Optimistic and enthusiastic nature
  • Previous experience working in a customer service role
  • Problem solving skills
  • Excellent written and verbal communication skills in Dutch
  • Computer literate
  • Excellent literacy & numeracy skills

You might have…

  • Experience in ‘active’ apparel
  • Purchased Gymshark products, you’re a customer / love ‘Active’ brand

WHEN YOU’LL HEAR AFTER APPLYING:

We receive loads of applications for roles here at Gymshark. It’s a great problem to have, but it does mean it can take us a little longer to try and give every application the attention it deserves.

Rest assured, we read and respond to every application. After we’ve taken a look at your skills and experience on your application, there’s a number of things that could happen next:

We’ll let you know as soon as possible if it’s not meant to be this time.

If it’s looking promising, we’ll be in touch with an email and a short phone call and understand what sits behind the CV!

If it’s looking really promising, we’ll aim to put some faces to some names and arrange a first interview.

And then if it’s looking really, really promising, we’ll be inviting you in for a second interview and usually a project to assess your skills and capabilities!

Thanks and appreciate you understanding!