OVERVIEW:

As Gymshark’s First Line Tech Support Administrator, you will be responsible for Supporting and Maintaining Gymshark’s Internal Systems and User Base. You will be responsible for triaging all inbound support tickets and routing to the correct area of tech. If the issue can be diagnosed and fixed directly, this will fall under the First Line remit.

In addition, this role is required to assist the Tech Support Manager and the team wherever possible. This role will incorporate some remote assistance of satellite offices internationally when necessary.

WHAT YOU'LL BE DOING:
  • To work and collaborate within World Class Tech Support team supporting Hardware/Software, Internal Systems and all other aspects of Gymshark’s Tech issues.
  • To assist the Tech Support Manager with the On-Boarding experience to all New Gymshark Employees to ensure they can hit the ground running with all the IT Skills/Functionality required for their roles.
  • To work in conjunction with the Tech Team to ensure all issues are fixed quickly and efficiently. To help and assist where necessary.
  • Work collaboratively across all departments within the business and contribute with your technical experience where applicable.
  • Help senior members of the team maintain good working relationships with suppliers and vendors by giving regular input.
  • To help the team build a knowledge base within our Ticketing System and keep it up to date with the correct fixes.
  • Watch and listen relevant webinars where necessary to increase knowledge of applicable systems
  • Collaborate directly with the Tech Support Manager to identify common issues/patterns using data extracted from spoke.
  • Be an ambassador for the function.
  • Identify areas where training or certification is required and proactively arrange once identified.
  • To lead by example on best practices and tech policy.
 
WHAT YOU'LL NEED:
  • Experience within an IT/Tech Support or a relevant Computer Science/Business Degree with understanding of the Fundamentals of IT
  • General High level of organisational skills
  • Fluent in Mac OSX and Windows 10.
  • Ability to work collaboratively with other team members to deliver immediate tasks.
  • Commercial Awareness and a creative problem solver with the ability to think laterally and understand the cost and value drivers within a competitive business environment.